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DM 5.3 Patch 4 is now available

November 8, 2011 by Matt Hotujec

On Nov. 2, Open Text released DM 5.3, Patch 4.  It contains over 40 fixed issues.  Among the highlights:

  • DM Viewer now works in Windows 7, 64-bit
  • SearchServer fixes to prevent index corruption, particularly when building a new index
  • Default format for new documents now configured at the workstation level rather than at the library level.  This means you can have workstations with Word 2003 default to saving in .doc format and Word 2007/2010 default to saving in .docx format.

After applying Patch 4, you must also manually run an update to the C++ runtime prior to running DM Server Manager.  You may also need to reboot your server after applying Patch 4.

Product Brief: iManage WorkSite FileShare

May 18, 2011 by ADV Guest

submitted by ADV Guest Blogger ~ Eli DeLosSantos, Partner Manager for Autonomy.

Work directly with WorkSite using Windows Explorer and non-integrated applications to Open and Save documents and Import files

iManage WorkSite FileShare is an application that provides access to WorkSite from a user’s desktop simply by mapping a network drive. FileShare enables WorkSite to be accessed like a network file server, allowing direct access from Windows Explorer and the standard Windows Open and Save dialogs used by most Windows applications.

This enables users to Open, Modify, and Save documents directly from applications that have no WorkSite integration, drag-and-drop files into and out of WorkSite using Windows Explorer, upload files from WorkSite directly into Web applications, and save files directly into WorkSite from Web applications. FileShare also facilitates working with linked files and provides a way for scanned content to be saved directly into WorkSite.

Work from a Familiar and Convenient User Interface

To access WorkSite FileShare, users simply map a network drive letter to the WorkSite FileShare Server. No client software installation is required on a user’s workstation. From Windows Explorer, all of the current Client Files, Matters, Engagements, and Projects that a user is working on are displayed as a folder. Users can navigate WorkSite in the same way folders can be accessed on a file server. Right clicking on a document enables a user to perform the same actions as they can on a document stored on any other drive such as Open, Copy, and Send. With little to no training, end users can access the “zero-footprint” client and begin contributing content without any change in how they work.

Get all the Benefits of WorkSite without any Change in Behavior

Users can continue to work from desktop applications in the same way they always have. The WorkSite FileShare server brokers all interaction with the WorkSite server. The WorkSite server continues to control the content, provide access, apply folder-based metadata, administer security, and maintain a comprehensive audit trail. FileShare combines the easiest to learn user interface with the peace-of-mind you get from knowing content is managed securely in WorkSite.

The simplicity of accessing content with FileShare encourages and reinforces the use of WorkSite. Even non-integrated applications can now manage content in WorkSite, enabling the complete client or matter file to be managed effectively.

The zero-footprint client also means less maintenance investment in patching and updating client images. WorkSite FileShare is a low total-cost of ownership option that allows users to incorporate good document management practices even for non-integrated client applications.

A World of Possibilities

WorkSite FileShare enables organizations to leverage WorkSite for applications that previously could not open or save content directly in WorkSite; and, WorkSite FileShare extends WorkSite’s reach to users that require fast access to content from anywhere on their desktop.

Customer Benefits

As firms invest in productivity applications, and enforce company policies regarding the management and retention of information, it is imperative that the integrity of client, matter, engagement, and project files is maintained with current and complete content. In addition, users need to be able to work efficiently and in familiar ways to be productive. WorkSite FileShare helps accomplish both simultaneously with benefits for both the firm and the business users.

Productivity, efficiency, and consistency

– Easy to use, familiar Network File Share interface

– Compatible with broader set of applications, end user roles, tasks

– Quickly able to import contents, even file hierarchies via drag and drop

Compliance

Content is less likely to be stored and lost on individual computers or file servers

Soft Cost Savings

– Reduced training investment, works like a standard file share

– Leverage common DMS infrastructure across more departments for more value  

 - Content imported into WorkSite via FileShare will have the appropriate security, auditing, versioning, and back-up strategies

Hard Cost Savings  

– No need to invest in custom, application-specific integration work

– Less time spent on client-side rollouts, coordination of client image updates

– Faster server-side maintenance for patches, updates

Please visit www.autonomy.com to find out more.

eDOCS 5.3 MSI Scripting Tips + Tricks

May 16, 2011 by Dave Kane

Since Open Text moved from using the “setup.exe” to a MSI file, things have gotten easier. However, customizing that MSI for individual installations still takes some work. Then there is the whole issue of deploying it out to your workstations. Make that them out to your workstations. There are separate MSI’s depending on if your workstation is 64 or 32 bit.

1. Find yourself a good editor. Open Text in their presentations have suggested Orca MSI editor. I’ve been using InstEd. I can’t compare the two because I haven’t used Orca, but I’ve been happy with InstEd.

2. Use Transforms. It is quicker and easier to create and edit Transforms. You can have different Transforms for different installations. Say you only want to install DM Imaging on certain machines, create a separate transform. You don’t mess with the original MSI distributed by Open Text and it keeps your command line a lot shorter.
Sample: msiexec.exe /i “%dmfiles%\eDOCS DM 5.3 Extensions (x86).msi” TRANSFORMS=”%dmfiles%\eDOCS53Transform86.mst” /qn /l*v “%TEMP%\DMInstall.log”

3. Testing for your processor. I write command files for doing the installation for our clients. If they have an automated way to distribute the installation, they can either pick what they like from the command file or use the command file to push the install. Because many of our clients are in a mixed environment with new machines being 64 bit and the old ones still being 32, we needed a good way to test which MSI to install. I borrowed this test from someone else because it works well.
IF /i .%PROCESSOR_ARCHITECTURE% == .x86 GOTO Install32Bit
IF /i .%PROCESSOR_ARCHITECTURE% == .AMD64 GOTO Install64Bit

4. We always had a separate step for applying the custom registry keys. Here is the other thing that is great about using transforms, you can import them directly into the transform. That way, MSIEXEC takes care of applying them for you. With InstEd, you simply right-click on a component and import your registry file.

Please feel free to share your own tips and tricks. Lord knows I’m still learning myself. What do you find useful?

iScrub: Metadata Management Software

April 29, 2011 by ADV Guest

submitted by ADV Guest Blogger ~ Susan McClellan, Marketing Manager for Esquire, Inc.

What is Metadata? Before determining how your business is going to manage metadata, it is important to understand some basic facts about document metadata.

Succinctly defined, metadata is “data about data.” Metadata is embedded in all Microsoft Office documents Microsoft Word, Excel and PowerPoint include automated features to aid in document production and collaboration. These features embed electronic information (metadata) in a file, which can reveal the identity of those who edited the document (revision authors); track the time, date, and frequency of edits (track changes and revisions); reveal inserted comments and the document template; and other data employed to control the document’s text and format.

The metadata contained in a Word document doesn’t necessarily create risk of adverse disclosure. In fact some document metadata is necessary for formatting or for automation macros within a document. Some document metadata, such as tracked changes, may be used to collaborate with co-authors, but one might not wish to share such information with one’s adversary or client. The commonly held opinion is that information should be removed before a file is shared outside a business’s electronic walls to avoid violating client privilege, disclosing sensitive information to third parties and so on.

iScrub is an enterprise metadata management software. The software a business uses to clean metadata should be flexible enough to execute internal metadata policies, automated enough to enforce those policies and easy enough for users to understand and utilize.

There are times when a user may want to send out a document with tracked changes intact, but with old author information removed from the document. Another time a user may want to remove all metadata from a document, and convert it to PDF to prevent any further edits. With iScrub you can set up different levels of “scrubbing” for your users to provide these options.

A business’s metadata policy will be more successful if staff can grasp what metadata is, when it can be useful, when it can be harmful and can easily manage the metadata in documents.

For more information on iScrub go to http://www.esqinc.com/section/products/2/iscrub.html

To learn more about metadata go to our news page which has links to several published articles on metadata: http://www.esqinc.com/section/products/2/iscrub.html

Press Release: Word Enhanced Ribbon!

April 12, 2011 by Sarah Salo

Education Partners Inc., one of ADV’s prized training relationships, announces Word Enhanced Ribbon!

Word ER is a set of customizations to the Word 2010 and Outlook 2010 environments that help users work more efficiently within the new ribbon-based user interface. Eureka! It’s here!

Tina Fey needs content management

November 4, 2010 by Sarah Salo

I have wee-children.  A job.  A husband who perpetually looses his glasses.  I have a more than 3 things per day that need my attention, and despite the best of intentions, I cannot stay up past 9pm without a caffeine IV.   In result, the fastidious, hyper-organized (and admittedly, judgemental) habits of my 20′s have given way to a type of controlled chaos in my 30′s.  The stacks of paper, the 1087 unread emails, the 1 folder on your C:\ drive that has become a universal dump: ahhhhh…I see.  You just had better things to do with your time.  NOW I get it. 

But I’m right-brained.  Though trained as a creative, I am prone to think and do ”outside the box”, so long as the box resides comfortably inside a larger, well-defined parameter (a parameter that is, perhaps, electrified or sporting some sort of barbed wire).  I may have artsy thoughts, but I’m tidy in nature, and have gone a bit soft.  So be it.  But what about the left-brainers?  The creative think tanks and big picture visionaries, who look to the future while unable to see their desktop?  What tools, in the name of productivity, do they have to fall back on when they need to reel it on in?  From experience, I know: there is extreme euphoria lost when diving into that 1-dump C:\ drive, trying to reconstruct the paper trail of a brilliant idea. 

So I pose the question: document and records management solutions – how can we cater to the creative?  The graphic, interior and architectural designers, branding and advertising firms, studio artists and fashion design houses.  These are huge industries that produce huge (I daresay, excessive) amounts of documentation, oftentimes with gajillion-byte file sizes.   How can dm, rm and content management solutions cater to their file types (AutoCad, Revit, SketchUp, InDesign to name a few)? 

Most importantly: could the brilliant, left-brain content management resolutions we come up with get plugged during Project Runway?

EDV Legal Data Sheet

October 5, 2010 by Bryce Ostenson

We’re looking forward to our table at this year’s ALA Region 3 conference in Chicago.  Check out the EDV Legal Data Sheet  to preview just a few of the many EDV features and details that will be demo’d.  See you there!

Autonomy/iManage Support for MS Office 2010

August 16, 2010 by Dave Kane

I’ve been talking with Autonomy/iManage technical support about MS Office 2010 since the beta was released last spring. It appears that Microsoft has changed things in a significant way from Office 2007. So much so, the integration modules Autonomy/iManage uses needed to be completely re-written.

This hasn’t been announced and isn’t official, but support for MS Office 2010 is expected in Autonomy/iManage WorkSite 8.5 SP2. The projection for that release is some time in November of this year. If you are looking at upgrading your office to MS Office 2010, adjust your schedules accordingly.

The Trouble With Testing

July 21, 2010 by Dave Kane

Everyone knows that installing a new or upgrading an existing system can come with headaches. To make any implementation a successful one in the eyes of your users, you have to make their experience as easy and trouble free as possible.

The most important thing that we (meaning us at ADV and you, our partners in implementation) do is test and test and test. Testing a workstation implementation can be tricky though.

Asking for a test workstation is a normal request we make any time we are doing an implementation. After doing a new install or an upgrade, we at ADV like to make sure things are working from a technical and functional perspective before we hand things off to the client or IT Service partner. The trouble is that we often get a workstation that is relatively clean to test with. This is where a major difference can be made.

A pilot program can make the difference. Having a group of users spend time working with the system in the way they would normally work can catch issues and bugs before things get rolled out to the entire organization. Having a good mix of power and casual users is always beneficial, everyone works different. Yes, we may be taking time away from actual work to do that testing. But, the cost is more than made up for in adaptation and user acceptance of the new system, less down time in production trouble shooting and better training as we learn how you work.

ADV is very familiar with the functionality of the products we are there to help you implement. However, we only have a limited idea of how your users are going to work. Over the years, I have learned a tremendous amount from watching users when we are trouble shooting problems. They will do things that I, as a technical user, would never even dream of trying. The phrase, “I never knew you could do that.” has passed my lips more than once.

When you look over that project plan, ask yourself… “Do we have a pilot testing plan?”

Extended Dynamic Views for Legal

July 20, 2010 by Jerry Dolezal

We’ve been talking to a number of legal administrators and IT Directors recently that have been frustrated in their attempts to develop and implement a matter centric model for their firm.  Whether it is by eliminating some document types, or developing a foldering structure that emulates their practice groups and processes, or just technical hurdles – there’s a quite a few firms that are struggling with the technology. 

 That’s why we’re so excited about “Extended Dynamic Views”.  It works. 

 Extended Dynamic Views isn’t a product, it isn’t new, third party code. It’s a way of customizing Dynamic Views that creates a both a flexible and an intuitive data structure.  The benefits include: better user adoption, the ability to drag and drop into matter folders is more accurate, and encourages the placement of emails into the repository so that your users can accurately gather all relevant matter information and then find it intuitively.

 It works, it’s cool and it increases the value of your previous eDOCS investments.

 Lean more about it here.  We’d be happy to demo it for you!

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