This is important information from the Autonomy/iManage WorkSite Support web site. Software updates, patches, service packs and basic installation files for older versions of WorkSite are no longer available. See their website for the “WorkSite Software Matrix”.
Certain components are still available and being supported. However, here is the important list of what has been pulled…
All versions of WorkSite Server 8.3 and older.
All versions of iManage MailSite 8.0 and older.
All versions of WorkSite Web 8.2 and older.
All versions of WorkSite Indexer 8.3.
The recommendation if you are having issues with older versions will be to upgrade your systems to version 8.4 or newer. Since version 8.4 was an interim version during the transition with Autonomy, I would highly recommend upgrading your systems to WorkSite 8.5.
This is an upgrade that you should plan for early. There are hardware and system architecture considerations that need to be taken into account with the new software. We are currently working with several of our clients, from small law firms with single server implementations to larger, corporate legal with multi-server, clustered configurations, in transitioning to WorkSite 8.5. If you would like assistance with any phase of your project, please feel free to contact us.